The Keys to Awaken is committed to protecting your privacy.
Whether you are a member of our community.. or an online visitor to our website or social media and other digital platforms.. we are committed to providing quality services to you whilst protecting your privacy with due care to the best of our reasonable ability.
This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect.. use.. disclose.. store.. secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual or a group or a business or all of these.
Examples of Personal Information that we may collect include names.. business names.. billing and shipping addresses.. IP addresses.. email addresses.. phone numbers.. or other contact details such as social media account info.
This Personal Information may be obtained in many ways including interviews.. survey responses.. support queries.. correspondence.. communication interactions.. blog comments.. testimonials.. by phone.. email.. via our website www.thekeystoawaken.com.. from your website.. from media and publications.. from other publicly available sources.. from cookies and from third parties -if site-critical.. functionality-critical.. Or critical for our service to you.
We don’t guarantee website links.. and as we use third party plug-ins.. we can not be held responsible for how they treat your information.. although we do all we reasonably can to limit third party sharing of your information.. unless it is a requirement for us to provide you with the level of service that you would expect.
We collect your Personal Information for the primary purpose of providing our services to you.. providing information and services to our community (‘audience’ and ‘clientele’).. which may include some degree of marketing if you have opted in to this.
We may also use your Personal Information for secondary purposes closely related to the primary purpose.. in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will.. where appropriate and where reasonable.. explain to you why we are collecting the information and how we plan to use it.
How we use your Information
Whatever information specifically identifies you to us.. is used to deliver our services to you.. including our ability to communicate with you.. provide you with support.. notifying you of any significant updates.. sharing of resources.. launches of new collections.. special releases.. measuring your satisfaction.. diagnosing issues or functionality problems.. and providing you with a personalised experience of our website and other services. We may call or text you about your order.
Email Communications
Email communications other than the ones you have initiated -such as through purchasing or enquiring or submitting a form- are marketing communications. These are sent to you only if you have requested or subscribed to them. You can opt out of any marketing communications at any time by unsubscribing or emailing us with your request. It will be actioned as soon as is practically possible.
Non-Personally Identifiable Information
Our web developers and/or technical team and/or commerce team may use anonymous non-personally identifiable information that they collect in the normal course of transactions.. to improve our ability to service you and others.. including managing our website.. producing functionality and engagement reports and analytics.. promoting our products and improving our services.
Public Information
Any blog comments.. social posts.. testimonials.. reviews.. and such.. that you make.. is by your choosing to make it publicly available.
If you would like to make such comments or testimonials.. you can always use an alias or use your initials -as you wish.
When you delete or remove any such information.. copies may remain viewable in cached and archived pages on other websites.. socials.. digital platforms.. or where others have copied or saved your comments or information.
Sensitive Information
Sensitive information will never be collected or used by us.. unless required by law.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin.. political opinions.. membership of a political association.. religious or philosophical beliefs.. membership of a trade union or other professional body.. criminal record or health information
Third Parties
Where reasonable and practicable to do so.. we will collect your Personal Information only where it has been provided by you in your interactions with us.
However.. in some circumstances we may be provided with information by third parties that are connected to the delivery of our services to you and the functionality you expect.
In such a case we will take reasonable steps to ensure that the information provided to us by the third party is handled with due care.
Disclosure of Personal Information
We will never disclose or share your Personal Information unless required by law or where the disclosure is a reasonable mechanism in our delivery of services and products to you.
Security of Personal Information
Your Personal Information will be stored by us in a manner that reasonably protects it from misuse and loss.. and from unauthorised access.. modification.. or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained.. we will take reasonable steps to destroy or permanently de-identify your Personal Information.
Due to legal and taxation requirements.. your Personal Information may be stored in reasonably secured client file records for 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it.. subject to it being reasonable and practicable for us to provide you that possibility. There may be certain exceptions.
If you wish to access your Personal Information.. please contact us in writing.
The Keys to Awaken will not charge any fee for your access request.. but may charge an administrative or technical fee for providing a copy of your Personal Information.. but only-in-so-far as this being on reasonable and fair grounds for us to do so.. especially if the request is urgent and/or requires technical expertise.
In order to protect your Personal Information.. we would need to identify you.. which would require reasonable identification or proof from you before releasing the requested Personal Information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate.. complete and up-to-date
If you find that the information we have is not up to date or is inaccurate.. please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Privacy Policy Updates
This Privacy Policy may change from time to time and is always available on our website.
Privacy Enquiries
If you have any queries or complaints about our Privacy & Copyright Policy please contact us at:
Awaken All Beings Pty Ltd (Trading as The Keys to Awaken)
23 Pacific Heights Court
Coolum Beach, Queensland, Australia 4573
connect@thekeystoawaken.com
