Shipping policy

SHIPPING

How Much does Shipping cost?

1. AUSTRALIAN CUSTOMERS (Purchases within Australia)::: Shipping is included in the total price. 

2. INTERNATIONAL CUSTOMERS (Purchases outside of Australia)::: Complete your purchase and we will email you shipping options and quotes.

Your Resonance Art/ Tools* are sold ex-tax for export out of Australia.

As the price you will have paid at check-out includes goods and services tax (Australian ‘GST’).. your shipping cost will be reduced by the tax amount we charged you. 

Additional packaging is often required for International Shipping.. and this cost will be included in the shipping quotes we give you. 

Please note that your country may charge import duty and goods tax. For more information.. we recommend checking with your local customs department prior to ordering. We can assist you to estimate duty and tax for your country however this is a free service and we do not take responsibility for accuracy or outcomes -it is up to you to inform yourself.

(((* This does not include Resonance Guidance Card Box Sets -the International shipping and any additional packaging is part of the price you pay. The Australian Tax has already been removed in the price.)))

 

Boxed for Shipping With Care

We do our best to carefully box Your Resonance Art in special art-safe cardboard packaging with corner protection. Packaging is customised to fit the size of Your Resonance Art piece/s.

We do all we reasonably can to ensure Your Resonance Art piece/s safe arrival.. aiming for it to reach you in the same perfect condition as when it  was made.. so that you can put it on your wall straight away.

 

How long does delivery take?

Resonance Art /// Resonance Gifts /// Resonance Card -Wall Art

1. EACH PIECE IS MADE TO ORDER BY ARTISANS. 

which usually takes 1 week -or 2 weeks during busy periods.

Once your Resonance Art piece/s is/are ready.. you will receive an email with tracking details when we have booked a freight company or courier.

We may send your Resonance Art pieces together either in one box or in one shipment if you have ordered more than one.. or they may come separately -it depends on sizes.. finishes.. framing.. and when each is completed by our artisan workshop.

2. WITHIN AUSTRALIA:::

Normally you can expect delivery in 10-14 days.. sometimes sooner -depending on your proximity to the major cities. Allow longer for remote areas and peak periods. 

3. OUTSIDE AUSTRALIA::: 

Normally you can expect delivery within 6 weeks.. depending on your proximity to the major cities. Allow longer for remote areas and peak periods. 

4. URGENT /// EXPRESS /// PREMIUM DELIVERY:::

If you require urgent or express or premium delivery -please place your order as usual. Once your order is paid and confirmed.. email us at orders@TheKeysToAwaken.com -We will quote on the available options for you. Although we endeavour to provide this as a free service administrative charges or additional freight charges may apply.

How long does delivery take?

-Resonance Guidance Cards

Your Resonance Guidance Cards are usually shipped within 2 business days from your order.

AUSTRALIA::: Your Resonance Guidance Cards are shipped and delivered by Australia Post Express Post.

You can normally expect to receive them within 3 days to 1 week.. from the placing of your order. You will receive an email or text with tracking details.

INTERNATIONAL::: Your Resonance Guidance Cards are sent by Australia Post International Parcel Post.

You can normally expect to receive them within 1-2 weeks from the placing of your order. Sometimes it takes 1 week longer (2-3 weeks) -depending on your country and region.

You will receive an email with tracking details.

Who will Deliver My Parcel?

Resonance Art.. Resonance Gifts.. or Resonance Card Wall Art:::

WITHIN AUSTRALIA::: we mainly use couriers and freight companies (such as TNT or DHL). Sometimes we use specialist Art couriers.

Our selection of freight company vs couriers depends on a number of factors such as the size of your Resonance Art.. your location and other considerations. Australia Post is sometimes used with smaller sized orders.

INTERNATIONAL::: we mainly ship via Australia Post .. FedEx.. DHL or specialist International Art Couriers.. depending on size and destination.

Deliveries are sent on ‘business days’ -non-holiday weekdays- during business hours.

Authority to leave

Depending on the freight or courier company you may be able to give them the authority to leave your delivery in a safe place.. or for a neighbour to receive it in your name.

Please note that if you have not elected to give the freight company or courier an authority to leave and if no one answers the door at the address -or does not sign for it- then delivery has failed.

In such case.. please go to "What If I cannot receive my delivery?” section below.

Signing for Delivery & Checking for Damage

All Resonance Products must be signed for when delivered.. unless you have given authority to the freight or courier company for your delivery to be left somewhere safe.

Please ensure that the packaging of your delivery is in good order before signing to accept delivery.

If there is any damage to the box.. you can refuse to sign until you have checked the condition of the items inside.

If the freight or courier company delivery person/s insist on leaving.. then insist on them taking photos of the damaged exterior packaging and if possible take their delivery person identification details. Then check the condition of the delivery as soon as you are possibly able that same day before close of business.

Your delivery is insured.. however.. the above steps are required so that a claim can be made for replacement. 

If it is obvious that the items within the damaged box are damaged (for instance you are able to see into the packaging and are able to clearly see damage).. then do not sign for delivery. 

Take photos of the outside of the box and if possible of the damaged items in the box and ask the delivery person to do the same.

Then insist that the delivery person/s take the goods with them and state that the goods are damaged and that you will not accept delivery.

If they still leave them with you.. do not sign for them.

It is important that you email these images..  within 24 hours of receipt of delivery to::: orders@TheKeysToAwaken.com ..with the Email Subject::: Damaged Art Piece #(your order number + name).

Where do you ship?

We ship to many places worldwide.

Do you Ship to PO Boxes?

Within Australia.. smaller prints can be sent to PO boxes via Australia Post. You will need to request this specially.

We can deliver to any work address or where someone is likely to be home most of the time.

Outside of Australia a physical mailing address will be required.

What If I cannot receive my delivery? 

Customers who purchase Resonance Art.. Resonance Gifts.. Resonance Guidance Cards.. and other Resonance Tools on The Keys to Awaken website must provide a delivery location that is reasonable and easy to access for couriers and delivery of Resonance Products.

Failure to do so may incur additional re-delivery charges if Your Resonance Products have to be re-delivered due to inability and difficulty to deliver the Resonance Product originally.

If your delivery of Your Resonance Product/s can not be delivered and is taken to a collection point.. then it must be collected from that collection point within 10 business days of you being notified that it is there to collect.

After 10 business days have passed from notification of collection.. it is then considered in legal terms that you have taken delivery.. and you will be charged for each attempted re-delivery of Your Resonance Product/s.

We do everything we can to work with you to minimise these types of issues.. however we are subject to the policies of the various freight and courier companies that we use Nationally and Internationally.